APA Style

GAUDREAU, S, D. (1994). Total quality management for custodial operations: a guide to understanding and applying the key elements of total quality management . : St. Lucies Press.

MLA Style

GAUDREAU, Stephen, D.. "Total quality management for custodial operations: a guide to understanding and applying the key elements of total quality management". : St. Lucies Press, 1994. Electronic resources.