APA Style

DEEP, S. (1992). What to say to get what you want: strong words for 44 challenging types of bosses, employees, coworkers, and customer . : Addison-Wesley.

MLA Style

DEEP, Sam. "What to say to get what you want: strong words for 44 challenging types of bosses, employees, coworkers, and customer". : Addison-Wesley, 1992. Electronic resources.